Q&A

How do I track marketing ROI for a service business?

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The minimum viable tracking stack

  • Dynamic number insertion for calls (CallRail, WhatConverts).
  • Hidden UTM fields captured on every form.
  • CRM job field: lead source + campaign, reconciled monthly.
  • GA4 with conversion events tied to phone + form + booking.

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Chris Heidlebaugh — Digital Marketing Coach

About the Author

Chris Heidlebaugh

Chris Heidlebaugh is a former construction worker turned Digital Marketing Coach with 25+ years of experience helping home service businesses — contractors, roofers, plumbers, HVAC, electricians, landscapers, and remodelers — build in-house marketing systems they actually own. He spent 18+ years on the job site while building a web and marketing company on the side, so he speaks both languages. He's also a former college professor who has taught 20,000+ students, the author of Digital Marketing for DIYers, host of the Digital Marketing Coach Podcast, and creator of the Insourced Marketing Blueprint.